Riley and Avery

Just a quick one because I'm really angry at Beco right now. They must have their heads in their butts or something! Shortly after buying the Beco, I unbuckled the shoulder straps to do a front carry with Avery (since she was sleeping) so that I could cross the straps inthe back. Well, I forgot all about the chest strap and one half of it slipped off the end of the strap. So, for a whopping $8.50, I order a replacement from Beco. I get a payment confirmation from PayPal, but no receipt or confirmation or shipment notification from Beco. So I wait two weeks (actually I forgot all about the order with all the holiday shopping and such) and receive nothing, no communication, no chest strap. Meanwhile, I realize that Dani at Baby Cotton Bottoms has them in stock and I just could have swung by. So I shoot off an email to Beco saying that I needed a reply by Thursday (last Thursday) or I'll dispute the charges. They send me a shipment notification last Thursday, saying it was shipping via USPS Priority Mail with 2-3 day delivery. No apology, no personal communication, just an electronically generated email. Well, it's a week later and I don't have the chest strap yet. So I look further into the shipment notification and track it online, and it turns out that they merely generated a shipment label last Thursday, but didn't actually ship it until yesterday. I swear, nearly four weeks to receive a chest strap! Argh!! I think I'm going to refuse the package and reverse the payment and just buy local from Dani, just to spite them. Beco has been a craze for a while now in the babywearing community, so no "growing pains" excuse will fly with me...

Just had to vent a little!